“We saw a need…”
It is a familiar lead-in to so many startup stories. In Amy Johnson’s case, it led to the 2015 founding of LifeLoop, a cloud-based platform designed to streamline operations for senior living communities, actively engage residents and connect families.
The idea stemmed from her own family’s experience with relatives in senior living and what seemed to be pervasive communications gaps – both among family members and in dealing with facility staff.
“Our number one goal is to improve the care and overall experience of residents living in senior living communities. We believe this involves creating and fostering great relationships between community staff, residents and the residents’ families, which results in personalized care and attention,” says Johnson, LifeLoop co-founder.
To that end, HIPPA-compliant LifeLoop offers a robust set of features, including resident tracking & reporting, an activity calendar builder and designer, resident and family portals, community TV displays, messaging, and maintenance and transportation features that help manage and schedule resident requests.
Winning Insights from Our October Winner:
- Providing an Excellent Customer Experience
“We believe that a seamless customer experience is critical, and we are able to provide that with a great product coupled with excellent customer support. We have created a really strong support team to help with the implementation of clients and offer a variety of avenues for support needed. By providing support and offering some key communication tools for staff, family and residents, families are able to stay connected with their loved ones.”
- Empowering Employees and Creating a Culture in which They Can Grow and Succeed
“We encourage every employee to explore different focuses and allow them to discover and hone-in on their strengths. Problem solving and creative thinking is a large part of our environment and we try to challenge our employees to keep growing personally. We are able to help facilitate growth through opportunities such as trade shows, volunteering and conferences.”
- Best Practice Tip
“Listen to your clients. When you’re providing a product in an industry that every customer has an unique way of handling their operation, it’s key to understand their end goal and enhance their process versus changing it. By listening and understanding, we have been able to continuously grow our product and enhance it for our users.”
- Value of Chamber Involvement
“LifeLoop is about connection and a community of people. Being focused on our community only helps this focus. Attending local networking events, volunteering locally and contributing to our community have helped shape who we are and helped us grow.”
Want to learn more about LifeLoop? Check out the company’s website.
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