Excerpt from 2017 Omaha: We Don’t Coast magazine. Photo by Bill Sitzmann

North End Teleservices (NET) is a growing business with an inspiring three-part focus; a company equally committed to helping its clients, its employees and its community succeed.

“What we’re doing here, we really believe, is creating a model. Other communities can do this as well, and we plan to lead the charge in making that happen.” – Carmen Tapio, president and CEO, North End Teleservices

“We do great work taking and making calls, but we’re doing something here that is much bigger: we are changing lives. We are helping people have hope, learn a marketable skill and for some, get that first ‘win’ in their column,” says Doug Hibbeler, NET’s head of business development.

Founded in partnership with the Omaha Economic Development Corporation, NET is a state-of-the-art call center that embraces a broader goal of hiring and developing underutilized talent in our community, offering a good wage and comprehensive benefits.

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“It’s a family,” says President and CEO Carmen Tapio. “We care about each other. We take care of each other, and we help each other to grow and improve. On top of that, we provide exceptional service to our clients.”

Since opening in August 2015, NET has created more than 100 jobs. That number – and the company’s reach – is poised to expand.

“We see North End Teleservices growing, and we see South End Teleservices in our future,” Carmen says. “Our goal is to employ up to 200 people.”

“It’s a family,” says President and CEO Carmen Tapio. “We care about each other. We take care of each other, and we help each other to grow and improve. On top of that, we provide exceptional service to our clients.”

Since opening in August 2015, NET has created more than 100 jobs. That number – and the company’s reach – is poised to expand.

“We see North End Teleservices growing, and we see South End Teleservices in our future,” Carmen says. “Our goal is to employ up to 200 people.”