At Patricia Catering and Cocktails, catering is both profession and passion.
“Food nourishes us and it brings us together. Whether our clients are celebrating a marriage, welcoming a new baby or comforting family over the loss of a loved one, we pride ourselves on providing professional service and delicious food,” said Sarah Norman Rowe of Patricia Catering and Cocktails.
Operating in the metro area since 1986, Patricia Catering and Cocktails has grown consistently each year. They have the proud distinction of being the area’s only certified Zero Waste Sustainable caterer.
“We are committed to reusing, recycling and reducing waste in every area of our operation. We only use 100 percent compostable or recyclable plates, cups and napkins. If we can’t compost it, we recycle it,” said Norman Rowe. “We are passionate about making events for our clients unforgettable but also sustainable for the community and world.”
Winning Insights from Our Winner:
Providing an Excellent Customer Experience
“We provide an excellent customer experience by being the kind of business we want to deal with personally,” said Norman Rowe. “Whether customers contact us through our website, by phone or email, we respond quickly and welcome any questions they have. We offer a variety of options to accommodate different budgets and list our pricing on our website. (We understand that transparent pricing is the key to customer trust.) We use our vast event knowledge to create proposals and event confirmations that cover all the details necessary for an event to run smoothly.”
Empowering Employees and Creating a Culture in which They Can Grow and Succeed
“We are a small business but a big family,” said Norman Rowe. “We’ve always been flexible with employee schedules for education and family. Our industry knows the importance of celebrating milestones, and we know these are just important in our personal lives as well.”
Best Practice Tip
“Get involved! Be transparent and give back to your community.”
The Value of Chamber Involvement
“Being a member of the Greater Omaha Chamber has helped us network with other professionals and is a great resource for professional development,” said Norman Rowe. “The Chamber has created an environment where businessmen and businesswomen can meet each other and learn about resources in the community they wouldn’t know of otherwise.”
Impacting the Community
From March to July – to help alleviate the impact of COVID-19 – Patricia Catering and Cocktails donated 10 percent of its weekly sales to local shelters, food banks and organizations that give back to the community.
“Covid-19 has disrupted all businesses in a way we have never seen before – and we are all in this together,” said Norman Rowe.