“You start and end every day in the bathroom, so why not make it nice?” At Re-Bath of the Heartland, they believe the experience you have in your bathroom shapes the first and last impressions of your day – and that every person deserves the bathroom of their dreams.

“We do all we can to make sure that philosophy can be a reality for our customers,” says Re-Bath general manager Matt Croteau. “A beautiful, clean, functional and relaxing bathroom promotes a healthier, stress-free life, and that’s worth something.”

Mark Evans purchased the local Re-Bath franchise in May of 2007. Over the last 12 years, under Croteau’s leadership, the company has grown into a multi-million dollar full bathroom remodel company. 

Winning Insights from Our May Winner:

  • Providing an Excellent Customer Experience

“We take contracting, which is the biggest headache for home owners and a reason for many divorces, and make it effortless,” Croteau says. “We take care of the entire bathroom remodel process from design all the way to installation. We are the project manager, contractor and sub-contractors all in one easy package. So, a job that would normally take weeks, we can cut down to just days.

Re-Bath also shows customer appreciation through personal touches, including hand-written notes and pre-and post-photo shoots.

  • Empowering Employees and Creating a Culture in which They Can Grow and Succeed

“Re-Bath of the Heartland is a family. We celebrate and promote positivism among every member of that family, whether their success is personal or business-related. We also believe that small successes are just as important as the big ones and deserve to be recognized.

“Beyond that, our management team does not believe in micromanagement. We give each employee the tools to find their way and bring value to the company in their own individual way. Fluidity in job duties and roles is a given here. We work as a team to make sure every customer is happy and every business need is addressed.”

  • Best Practice Tip

“Do everything with integrity. Don’t just do what you say you’re going to do, do it better. ‘Wow’ each and every customer. And, be honest with people, because even if you don’t end up winning their business, they will appreciate that you respected them enough to be honest.”

  • The Value of Chamber Involvement

“The Greater Omaha Chamber has allowed us to network with other local businesses in order to expand not only commercial business but also residential. The Chamber has facilitated other networks that have opened our eyes to things we can be doing differently within our own business to better our customer experience, our processes and business practices.”

  • Impacting the Community

“Every year, we partner with the MS Society and give away an accessibility bathroom to a chosen recipient with multiple sclerosis. These recipients have often lost some or all of the ability to bath/shower due to limited mobility. We come in and provide a solution to restore dignity and allow them to stay in their home longer. We also partner with Star 104.5 and the Salvation Army with a corporate sponsorship of Adopt-A-Family, and our Re-Bath employee family personally adopts a couple of families-in-need bringing joy during the Christmas season. Beyond that, we donate salvageable material from our remodel jobs to Habitat for Humanity.”

Want to learn more about Re-Bath of the Heartland? Check out the company’s website.

Many thanks to our generous sponsor!

premier-logo

MORE IN THIS SERIES


May Small Business of the Month: Re-Bath of the Heartland

“You start and end every day in the bathroom, so why not make it nice?” At Re-Bath of the Heartland, they believe the experience you have in your bathroom shapes the first and last impressions of your day – and that every person deserves the bathroom of...

April Small Business of the Month: Svec Promotions

Svec Promotions is settling nicely into its new home city. The 30-year-old promotional product company moved to Omaha from Hooper, NE, in 2016, a shift that allowed the addition of a retail showroom.While the relatively new address has helped the...

March Small Business of the Month: Miracle Hills Clinic

Since 2015, it’s been a prescription for success at Miracle Hills Clinic: provide patients the highest-quality health and wellness services in a warm and stress-free environment. “We strive to stay on the leading edge and deliver evidence-based...

February Small Business of the Month: CleanWash Laundry Systems

From their vantage point as local laundromat owners, Todd and Toni Santoro saw a prime opportunity to give a new business a spin. That was in 2008. CleanWash Laundry Systems has since grown into a multi-million dollar sales and service organization. With...

January Small Business of the Month: E Creative

The team at E Creative has found the secret to channeling its expertise – branding, design and marketing communications – into true community impact. It partners with a roster of mission-driven businesses and organizations, the positive change-makers among...

December Small Business of the Month: Anytime Tees

Rachel Nagunst and her team at Anytime Tees can do just about anything – from screen printing and embroidery to digital printing, iron-on printing and yes, even rhinestones. “I know how important and unifying shirts can be to a kid, a team, a school,”...

November Small Business of the Month: MyStaff Inc.

For a relatively new company, MyStaff Inc. boasts an awful lot of staffing experience. That’s what happens when three former competitors – each one a seasoned industry expert – come together to help local businesses and job seekers thrive. “All of our past...

October Small Business of the Month: LifeLoop

“We saw a need…” It is a familiar lead-in to so many startup stories. In Amy Johnson’s case, it led to the 2015 founding of LifeLoop, a cloud-based platform designed to streamline operations for senior living communities, actively engage residents and...

September Small Business of the Month: Peitzmeier Demolition and Concrete Cutting

Mark Peitzmeier is building a successful small business – by being really good at tearing down. After a long career at Kiewit, Mark decided to step out on his own six years ago and launch Peitzmeier Demolition and Concrete Cutting. From a starting point of...

August Small Business of the Month: Nebraska Tour Company

Nebraska Tour Company has an invitation for guests and residents alike – come discover Omaha past and present. Our August Small Business of the Month is a locally-owned group dedicated to showcasing the best and newest local restaurants and lounges in the...

July Small Business of the Month: Premier Claims

Interested in becoming a Small Business of the Month winner? Apply today! Advocates for residential and commercial property insurance policyholders. Modern-day Robin Hoods. “We are fighting the good fight and keeping insurance companies accountable,” says...

June Small Business of the Month: SignIT

Creativity, quality design and exceptional customer service – it is the success trifecta at family-owned SignIT, a longtime provider of custom signage, banners, window lettering and promotional items in Greater Omaha. “What drives us is having a great,...

You have a great story – tell us!

Excellence is a way of life here – earned not given – and it should be celebrated!