HubWise Technology: Raising the Standard for Managed IT Services in Omaha
Founded on the belief that Omaha businesses deserved a higher level of managed IT support, HubWise Technology was built with a clear purpose: to do better. What began as a response to unmet needs in the local market has grown into a trusted partner for small and medium-sized businesses across the metro. That commitment to excellence has earned national recognition, including placement on the Inc. 5000 list.
Today, the team supports the full technology environment for its clients—IT infrastructure, cybersecurity, networks, and day-to-day user needs. Their approach is anchored in a robust set of tools and a multilayered security framework that exceeds industry standards. While innovation is embraced, new technologies are implemented thoughtfully and with intention, ensuring solutions are aligned with real business needs. At the heart of the work is a people-first mindset that recognizes technology is only as effective as the team behind it.
Service Defined by Responsiveness and Reliability
Most client interactions occur through the help desk, which serves as the front line of the customer experience. In 2024, more than 1,200 service engagements were reviewed through a customer survey process, with over 99.9% receiving positive ratings. This level of satisfaction reflects a consistent focus on speed, accuracy, and care.
Clear performance standards guide daily operations. Customer inquiries are acknowledged within 15 minutes during business hours, with the same benchmark applied to issue resolution—goals that exceed industry norms by several hours. These results are achieved through investment in experienced technicians, staffing levels above minimum requirements, advanced support tools, and continuous training. In addition to technical support, account managers work closely with client leadership to review performance, evaluate technology assets, and proactively plan for future needs, ensuring long-term value beyond day-to-day troubleshooting.
Innovation with Intention
As conversations around automation and artificial intelligence accelerate, the organization encourages leaders to approach innovation with clarity rather than urgency. Rather than adopting new tools out of fear of falling behind, clients are guided to assess current processes and identify where automation will deliver the greatest impact. This problem-first approach ensures technology serves business goals—not the other way around.
Community Commitment Beyond the Office
Supporting the Omaha community is a meaningful part of the company’s identity. Financial contributions and volunteer efforts are focused on nonprofit organizations within its customer base, including Girl Scouts–Spirit of Nebraska and Family Services of Lincoln. Team members also contribute time and expertise by organizing STEM days for underprivileged students and helping design a fully equipped STEM lab for an after-school program.
Many employees further extend this impact through individual volunteer efforts with churches, partner nonprofits, and fundraising initiatives such as Project Pink. Together, these efforts reflect a broader dedication to strengthening the communities where clients and team members live and work.
A Culture Built on Values
Company culture is shaped by a clear set of values that guide daily behavior and decision-making. These include accountability, open communication, fearless innovation, honesty, and attention to detail. Employees are encouraged to follow through on commitments, communicate plans clearly, and focus on continuous improvement.
At the center of this culture is a shared purpose: Do Better. Supported by a brand promise to Plan, Communicate, Deliver, this mindset drives improvement across people, processes, and partnerships—creating consistency for clients and opportunity for team members.
Strengthened Through Chamber Connection
Engagement with the Greater Omaha Chamber has helped deepen ties to the local business community. Through active participation—including service on the Red Ribbon Crew—the team has built meaningful relationships while contributing to the region’s business ecosystem. These connections have supported continued growth and reinforced a commitment to collaboration and shared success.
A Commitment to What Comes Next
Guided by principles of responsiveness, clarity, and continuous improvement, the organization’s operating philosophy blends strong knowledge management, standardized processes, proactive planning, and a customer-focused service model. The result is a consistent, reliable experience in an increasingly complex technology environment.
Through trusted partnerships, thoughtful innovation, and a deep commitment to service and community, HubWise Technology continues to raise expectations for managed IT services in Greater Omaha—focused not only on solving today’s challenges, but on helping businesses prepare for the future.
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